Shipping policy

The desk usually starts an order within one to three business days after payment is confirmed. Weekend and public-holiday orders wait until the next business day. Busy periods can add a little time.

We ship to the countries listed at checkout. Typical windows after dispatch for selected markets are shown on the cards above and on each destination page. They are estimates. The carrier, weather and customs inspection can extend them. Product pages may also show a 6 to 15 business-day range.

The outer carton does not name the medicine. The shipping label shows the delivery address and our tracking details only.

When the carrier scans the parcel we email the tracking reference. You can also use the order id and checkout email on the track order page.

Some delays sit outside the desk:

• Severe weather
• Carrier disruption
• Customs inspection or clearance
• Public holidays
• Peak posting periods
• An incomplete or incorrect address

We are not responsible for delay caused by the carrier or by customs authorities.

Give a complete, accurate address at checkout. We are not responsible for loss, delay or return-to-sender that follows a bad address.

If nothing has arrived after the estimate, email help@globalmedicastore.com with the order reference. We will query the carrier. Replacements or refunds, if any, follow the refund & return policy.

When the carrier marks the shipment delivered, responsibility for the parcel passes to you. Have someone available to take it in if your building requires a signature.